The Senior EHR Specialist is responsible for the day-to-day administration, support, optimization, and ongoing development of Premium Health's electronic health record environment, with a primary focus on eClinicalWorks (eCW). This role serves as a senior internal subject matter expert and a key liaison among Information Technology, clinical teams, operations, finance, quality, and external vendors. The Senior EHR Specialist ensures that EHR-related issues are resolved efficiently, system changes are carefully tested and documented, and workflows support safe, effective, and consistent patient care across Premium Health's multi-site, multi-specialty organization.
This is a hands-on, on-site role that supports daily operations as well as organizational growth, including new locations, new service lines, acquisitions, provider onboarding, system upgrades, and workflow redesign. The ideal candidate is proactive, highly analytical, service-oriented, and able to translate operational and clinical needs into sustainable EHR solutions.
Full Time
Responsibilities
• Serve as the senior point of contact for eClinicalWorks and related EHR applications, providing hands-on support to clinical, operational, administrative, and revenue cycle users across the organization.
• Troubleshoot and resolve complex EHR issues involving user access, scheduling, registration,clinical documentation, orders, results, referrals, tasking, patient communications, billing workflows, and other system functionality.
• Manageand prioritize EHR support requests, identify root causes, communicate statusand resolution expectations, and escalate issues to vendors or consultants whennecessary.
• Evaluatecurrent workflows and partner with department leaders and end users to design,configure, test, and implement efficient, standardized, and scalable EHRprocesses.
• Configureand maintain templates, forms, alerts, favorites, order sets, user settings,security roles, dictionaries, and other system components in accordance withapproved workflows and governance standards.
• Supportthe implementation of new departments, service lines, providers, locations, andorganizational expansion projects by gathering requirements, coordinating buildactivities, completing testing, and providing go-live support.
• CoordinateEHR upgrades, patches, new modules, and system enhancements, including releasereview, risk assessment, test planning, user acceptance testing, deployment,validation, and post-implementation support.
• Collaboratewith IT and operational leadership on user provisioning, role-based access,onboarding, transfers, and offboarding to ensure appropriate system access andcompliance with privacy and security requirements.
• Maintainproductive relationships with eClinicalWorks, external consultants, interfacepartners, and other technology vendors; track open issues, manage escalations,and ensure timely follow-through on deliverables.
• Supportand monitor interfaces and integrations with laboratories, pharmacies, imagingvendors, registries, patient engagement tools, and other third-party systems,working with technical partners to resolve errors and maintain continuity.
• Developand maintain operational reports, dashboards, and data extracts as needed,while supporting data integrity, standardization, and reliable reporting acrossdepartments.
• Createand maintain clear system documentation, configuration records, workflow maps,test scripts, training materials, tip sheets, and issue-resolution procedures.
• Delivertraining and ongoing education for new and existing employees throughindividual coaching, group sessions, office hours, and go-live support;reinforce adoption of approved workflows and system best practices.
• Monitorsystem use, recurring issues, user feedback, and adoption trends to identifyopportunities for optimization, risk reduction, and improved efficiency.
• Participatein cross-functional projects and committees, providing EHR expertise, projectcoordination, requirements analysis, implementation planning, and progressupdates.
• Supportdowntime planning, business continuity, incident response, and recoveryactivities related to the EHR and connected applications.
• Maintaincurrent knowledge of eClinicalWorks functionality, healthcare technology developments, regulatory requirements, and industry best practices throughvendor resources, conferences, and ongoing professional development.
• Provideon-site support at assigned Premium Health locations and travel to other sitesas needed; provide limited after-hours support for scheduled upgrades,go-lives, or urgent system issues when required.
• Performother duties and special projects as assigned in support of the InformationTechnology department and Premium Health's clinical and operational goals.
• Bachelor'sdegree in health information technology, health informatics, informationsystems, computer science, healthcare administration, or a related fieldpreferred; equivalent combination of education and relevant experience will beconsidered.
• Five toeight years of progressive experience supporting, administering, implementing,or optimizing an electronic health record system in an ambulatory healthcareenvironment.
• Advancedexperience with eClinicalWorks strongly preferred. Candidates with significantexperience on another enterprise EHR platform may be considered with ademonstrated ability and willingness to complete eCW-specific training.
• Experiencesupporting a multi-site, multi-specialty medical organization, FederallyQualified Health Center, community health center, or similarly complexambulatory environment strongly preferred.
• Strongunderstanding of clinical and operational workflows, including patient access,scheduling, registration, clinical documentation, orders and results,referrals, patient communications, and revenue cycle processes.
• Demonstratedexperience with EHR configuration, workflow design, testing, upgrades,troubleshooting, reporting, interfaces, user security, training, andimplementation support.
• Strongproject management and organizational skills, with the ability to managemultiple priorities, track dependencies, meet deadlines, and maintain cleardocumentation.
• Excellentanalytical and problem-solving skills, including the ability to identify rootcauses, evaluate risk, and develop sustainable solutions rather than temporaryworkarounds.
• Excellentwritten, verbal, and interpersonal communication skills, with the ability towork effectively with clinical providers, operational leaders, support staff,executives, vendors, and technical teams.
• Abilityto translate technical information into clear, practical guidance fornon-technical users and to translate business and clinical needs into systemrequirements.
• Knowledgeof HIPAA, patient privacy, information security, access controls, andhealthcare data confidentiality requirements.
• Strongcustomer-service orientation, sound judgment, discretion, attention to detail,and the ability to work both independently and collaboratively in a fast-pacedenvironment.
• Abilityto work on site and travel between Premium Health locations as needed.Occasional evening or weekend availability may be required for scheduledupgrades, implementations, or urgent support needs.
$110,000-$130,000 per year, commensurate with experience
• PublicService Loan Forgiveness (PSLF), NHSC Loan Repayment Program
• Paid TimeOff
• Medical,Dental, Vision and Life coverage
• EmployeeAssistance Program (EAP)
• FlexibleSpending Account
• 403(b) RetirementPlans with employer matching contribution