General FAQ

What services does Premium provide?

Premium Health Center provides primary and preventative healthcare in conjunction with medical specialties. Each of our exceptional providers specializes in their respective fields, providing first-rate medical care in one convenient family environment.

See our Services section for more details about our specialties.

Is Premium currently accepting new patients?

Yes. We are committed to helping the local community by welcoming new patients to our practice and providing top-quality medical care.

Can patient's walk-in to be seen?

At Premium Health Center, walk-ins are always welcome. However, bear in mind that it is better to schedule your visit to be seen promptly and minimize wait time.

How do I know that I will be receiving quality care at Premium?

Premium Health Centers’ vision is for all who seek our services, regardless of sex, age, income, social or cultural standing, or health condition, to have access to quality health services in a setting that promotes continuous, comprehensive health care. First, Premium Health Center wants to be recognized as the best quality health care facility in the community, and secondly to be among the top-ranked community health centers in the country.

Our facilities employ board certified general practitioners, obstetricians, pediatricians, nurse practitioners, prenatal care coordinators, and community in reach and outreach workers. Behavioral Health Consultants work with our Primary Care Providers to ensure that emotional and behavioral issues are addressed as well as physical ones. We address your entire health and wellbeing and service is provided regardless of ability to pay.

Our entire organization from the governing board to the individual staff members participate in a systematic effort to improve the quality of health care and other services provided at Premium Health Center. The efforts to achieve quality are collaborative in nature and focus on assessing and improving our operating efficiency and outcomes for all departments.

Telehealth FAQ

What is a telehealth appointment?

A telehealth appointment allows you to discuss your medical concerns with your medical provider over the phone or video conference without visiting the clinic in person. The term telehealth typically refers to using technology such as computers or phones to remotely provide health care to patients. However, definitions of telehealth and telemedicine vary by insurer, which influences which telehealth services are covered and reimbursed.

What visits can be done through a telehealth appointment?

A telehealth visit can be used to evaluate most mild to moderate illnesses, including concerns about infection with COVID-19. A telehealth visit is also often appropriate to manage ongoing health conditions like asthma, diabetes, and depression.

Call (718) 407-7300 to find out if you qualify for a telehealth appointment.

What are the different types of telehealth and virtual services?

•    Telephone visit: Synchronous telephone conversation, telephone evaluation, and management of services. Note: Audio-only telephone encounters are only covered by certain states and insurers for the duration of the pandemic. Some state Medicaid programs are expanding their coverage of telehealth to include audio-only phone visits (see CCHP tracker), but this is on a state-by-state basis. Private health care plans make their own determinations (see AHIP tracker), but many are now allowing coverage of phone telehealth visits for a limited duration until the end of the emergency.

Virtual Check-ins/Digital Visits: A brief (5–10 minute) check-in with a health care professional via telephone or other telecommunication device, or a remote evaluation of recorded video or images submitted by an established patient.

•    E-visits: A communication between a patient and their health care professional through an online patient portal.

•    Remote Patient Monitoring: Collecting of vitals and physiologic information by the patient that is then sent to the health care professional for interpretation and monitoring of the data

How do I schedule a telehealth appointment?

Scheduling a telehealth appointment is the same as scheduling a regular in-clinic appointment. Call us at (718) 407-7300 and let the scheduling staff know that you would like to make a telehealth appointment.


What do I need to know about the Coronavirus (COVID-19)?

For information about the Coronavirus (COVID-19), please visit the CDC website.

Is there anything I can do to keep myself, my family and friends safe?

The most important steps to take are the same as for every cold and flu season:

•    Stay home when you are sick

•    Practice good hand hygiene and cough and sneeze etiquette.

•    Avoid close contact with people who are sick.

•    Avoid touching your eyes, nose, and mouth

•    Cover your cough or sneeze with a tissue, then throw the tissue in the trash

•    Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

•    Plan how you will take care of sick family members. Make plans for childcare if you are sick or if your child is sick. Have a thermometer at home so you can check for fever if you or a loved one feels ill.